RETURNS & REFUNDS
Due to the nature of our store, all items sold by 230 are second-hand or vintage. We take great care to accurately describe the condition, sizing, and measurements of every item through product descriptions and photographs.
Please read the following policy carefully before purchasing.
RETURN ELIGIBILITY
Returns are only accepted if an item is significantly different from the condition described in the product listing and/or photos.
Examples include:
- Major undisclosed damage
- Incorrect item sent
- Condition substantially different from the listing description and/or photos
Returns will not be accepted for:
- Incorrect sizing or fit
- Change of mind
- Minor signs of wear consistent with vintage or second-hand clothing
- Items that match the description and photos provided
All measurements are provided to help customers make informed purchasing decisions before ordering.
RETURN REQUEST WINDOW
If you believe your item qualifies for a return:
- You must submit a return request within 14 days of delivery
- The item must then be shipped back within 28 days of the delivery date
Requests made outside of this time frame may not be accepted.
RETURN CONDITION
Returned items must be:
- In the same condition as received
- Unworn and unaltered
- With any original packaging if applicable
We reserve the right to refuse returns if the item shows signs of additional wear or damage after delivery.
RETURN SHIPPING
Customers are responsible for all return shipping costs.
We strongly recommend using a tracked and insured delivery service, as twothirty is not responsible for lost return shipments.
Proof of postage must be retained until the return has been processed.
REFUNDS
Once the returned item has been received and inspected, we will notify you if your refund has been approved.
If approved, the refund will be processed back to your original payment method.
Please allow 3–5 business days for the refund to appear depending on your payment provider.
CONTACT
To request a return, please contact us at:
[twothirtyxyz@gmail.com]
[@twothirtyxyz] on instagram
Please include your order number and details of the issue.
